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This warranty applies to ecostrong flooring installed in commercial buildings.
For all of its solid bamboo flooring used in commercial applications, ecostrong makes the following Structural Warranty. For flooring that is prefinished at the factory, we also make the following Finish Warranty.
1. Ten Year Structural Warranty. ecostrong warrants that the commercial flooring sold under this Warranty (the "Flooring") is, at the time of sale, free from defects in material and manufacture and that it conforms to ecostrong standard specifications for the flooring model. ecostrong further warrants that when professionally installed according to ecostrong specifications and when maintained according to ecostrong instructions and used for its intended purpose, the Flooring will not delaminate, separate, buckle or cup as a result of a manufacturing defect for ten (10) years from the date of sale (the "Structural Warranty Period").
2. Five Year Finish Warranty. For prefinished flooring, ecostrong warrants that the factory-installed finish on the Flooring is, at the time of sale, free from defects in material and manufacture and that it conforms to ecostrong's standard specifications for the finish. ecostrong further warrants that when the Flooring is maintained according to ecostrong instructions and used for its intended purpose, the finish will not wear through to the underlying Flooring or separate from the Flooring as a result of a manufacturing defect for five (5) years from the date of sale (the "Finish Warranty Period"). This warranty does not cover scratches, reduction in the shine of the finish, or damage to the finish caused by damage to the underlying Flooring.
The ecostrong installation instructions MUST be followed as a condition for these Warranties to have effect. You may obtain these instructions from your local distributor or directly from ecostrong by downloading or printing them from the ecostrong website, by calling or faxing the numbers below, or by sending an email request to
These Warranties do not cover damage or defects resulting from or in any way attributable to:
1. Improper storage, handling or installation of the Flooring (including improper installation of joists and sub-flooring or improper surface preparation);
2. Abuse, lack of maintenance, neglect, abnormal use or misuse, negligence, application of solvents, corrosives or other chemicals to the Flooring, color change, fading or damage due to exposure to the sun, excessive pivot and point-loads, spike-heeled shoes, unpadded furniture feet, water, damage from sand, pebbles or other abrasives or other unintended uses;
3. Insect infestation after shipment from the point of origin;
4. Stains and finishes;
5. Improper alterations of original manufactured product;
6. Moisture problems (including sub-floor moisture, leaks, rain, wet mopping, etc.) or excessive dryness or heat;
7. Settlement or movement of the structure to which the Flooring is attached;
8. Natural events such as hurricanes, tornadoes, earthquakes, and floods; or
9. Variations in color, grain and markings that exist in the Flooring when new (such variation in bamboo is a natural occurrence, so that Flooring may not match display samples) or that develop over time because of varying exposure to sunlight or UV light; or
10. Installation over radiant floor heating with a surface temperature in excess of 85o F; or
11. Installation of Flooring with visible defects.
This Warranty extends to the buyer, to the owner of the first structure in which the Flooring is installed, and to all subsequent owners of the structure during the Warranty Period.
Disclaimer of Implied Warranties
THE ABOVE WARRANTIES ARE THE EXCLUSIVE AND SOLE WARRANTIES GIVEN BY ECOSTRONG FOR THE FLOORING. THEY SUPERSEDE ANY PRIOR, CONTRARY OR ADDITIONAL REPRESENTATIONS, WHETHER ORAL OR WRITTEN. ECOSTRONG DISCLAIMS ALL OTHER WARRANTIES-WHETHER EXPRESS, IMPLIED OR STATUTORY-INCLUDING ANY WARRANTY OF MERCHANTABILITY, ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
If during the applicable Warranty Period, the Flooring does not conform to the preceding Warranties, the owner of the Flooring shall notify ecostrong as provided below, and within a reasonable time ecostrong will provide, at its option, one of the following: (1) repair of any nonconforming or defective Flooring (for defects in finish, this means refinishing the affected planks), (2) provision of conforming planks to replace any nonconforming planks, not including costs of removal and reinstallation, or the cost of removal of fixtures installed on the Flooring, (3) refund of the purchase price for any nonconforming planks that have not been installed, or (4) refund of the percentage of the purchase price for the non-conforming planks equal to the percentage of the Warranty Period remaining when ecostrong is notified of the nonconformity.
THESE REMEDIES SHALL BE THE EXCLUSIVE AND SOLE REMEDIES FOR ANY BREACH OF WARRANTY.
If the Flooring does not conform to the Warranty, the owner of the Flooring must notify ecostrong in writing within thirty (30) days after discovering the nonconformity. The notice must describe the location and nature of the nonconformity. The owner must give ecostrong a reasonable opportunity to examine the claimed nonconformity before undertaking any repairs, removal or replacement. The owner must present the original invoice, bill or other proof of the date of purchase. Compliance with the requirements of this paragraph is a condition to coverage under the Warranty: if these requirements are not complied with, ecostrong will have no obligation to remedy any nonconformities.
IN NO EVENT SHALL ECOSTRONG BELIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM NONDELIVERY OR FROM THE USE, MISUSE OR INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT OR FROM ECOSTRONG'S OWN NEGLIGENCE. |
